Unblocking the card with vSEC:CMS

When a user has forgotten their PIN, or a user has entered the wrong PIN too many times, the smart card will block.To unblock the smart card with vSEC:CMS select "Card Actions" from the main screen and then choose the "Unblock user Smart Card" Tab.

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Make sure a card serial number is present in the "Card Serial number" text field.

Click the "Get"� button. This gets a challenge from the card.

Note: Do not remove the card or use the card with any other application or the reset will fail and a new challenge will have to be requested.

Enter the new user PIN, and confirm the new user PIN.

Click the "Unblock" button.

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The next screen requires you to enter the Admin Key. The Admin Key is used to calculate a cryptographic response to the challenge provided by the card. Enter the Admin Key for this specific card, and click "Calculate Cryptogram"�. When successful, the result is as followed:

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When unsuccessful, the result is as followed. Confirm that you are using the correct Admin key.

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